Question: Q1) Define operations management. State what does it affect? Q2) Compare and contrast goods and services according to their characteristics (12 points). Q3) List the

Q1) Define operations management. State what does it affect?

Q2) Compare and contrast goods and services according to their characteristics (12 points).

Q3) List the responsibilities of operations management (12 points).

Q4) What are the pros and cons of the models? List them (12 points).

Q5) Define quality (8 points).

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