Quality dimensions: Performance, Reliability, Durability, Serviceability, Aesthetics, Special Features, Perceived Quality, Conformance to Standards

I need the highlighted points only #8, 12, and 13 please.

Brewing Company Using the materials learned each week throughout this course, create an Operations plan for the selected scenario provided below Where information is not provided you may make assumptions based upon some business logic. These assumptions must be listed in your report under a separate page titled: Statement of Assumptions The Operations plan is to focus upon how the business will operate on a daily basis. For this assignment assume that funds are available for the business and that the firm has a sales and marketing team in place. Your operations plan does not need to include any financial analysis or strategic planning TAMK Brewing Company TAMK micro brewing company is located in Guelph Ont. They brew and package seven brands of micro beer shipping the products within Southern Ont, Michigan and Quebec. The beer is packaged in 6 packs of bottles. Demand is at a constant rate of 5400 bottles per day. Where 20 % goes to Michigan 40 % to Quebec. The fiscal year is from Jan to December. In September and onward the overall production will increase by 20%. All of that demand increase is for Southern Ontario Details: Your space is 10.000 square feet, with 8 shipping/receiving docks Office Staff 52 employees and 15 Operations employees Process Raw materials are combined in a malting and brewing process to produce wort which is fermented in tanks. Then the product is moved to an aging tank. This aging takes 2 full day and we have 6 aging tanks All of the tanks have a capacity of making 1180 of 6 packs From the aging tanks, the product is blended to achieve desired alcohol content filtered packaged Production currently there is no waste but talks have begun to increase capacity with newer aging tanks. This will increase production to 7080 bottles. But there is 10% waste . 1. Identification of the Customer and what they specifically Value from the firm 2. Scope of the business- what are the competitive priorities 3. Your product(s) full description and design of each 4. Forecast of Demand for products or services for next 12 months - forecasting method and how it will be monitored 5. Process flow of the operation-show diagram and explain fully 6. Business layout - show layout diagram and explain why laid out this way and how this layout improves operations efficiency 7. Staffing requirements organizational structure of the operation 8. Quality dimensions 9. Capacity planning and identification of capacity limitations (bottleneck operations) for daily work activities numerical analysis of maximum daily productivity or efficiency attainable 10. Inventory control: specific items & quantities and materials requirements 11. Supply Chain - list of suppliers and supply methods to be used 12. Quality, explain how quality will be maintained through all work processes/activities (inspection points) a. Show the method of solving a quality problem b. Show how the problem will not occur again OPMT 1198 Assignment - 2020 13. Key Performance measurements (KPM) to measure success of the operation 14. Operations planning - thorough review of types of risks, impact upon on operations and contingency plans to put in place 15. Other issues inportant for your business suppliers, government regulations environment, etc