Quality Function Deployment

Because it is the customers who must buy the product and who must be satisfied with it$,$ the product

must be developed with their needs and wants as the principal inputs to the new product

development project. When that is not the case, the new product is often disappointing. $-$ Ronald

G$.$ Day

The objective of this activity is to perform a simple QFD analysis $($focusing on the House of

Quality$),$ enabling you to 'incorporate the voice of the customer' in the product development stage.

Scenario One:

You are employed by Electron, a large consumer electronic company. Electron intends to develop

a number of new products in its Computer & Peripherals Division over the next $2-3$ years, and

you have been identified as a member of a cross functional team working on one of the following

products: Keyboard, Printer, Headset, Gaming Mouse, Touch Mouse and Webcam. Using the

House of Quality template provided, complete a House of Quality diagram for one of the above

products.