Question: QUALITY MANAGEMENT COURSE SECTION B Answer both questions in this section. Each question carries 20 marks. QUESTION 2 In 1987, Garvin argued that there were

QUALITY MANAGEMENT COURSE

SECTION B

Answer both questions in this section. Each question carries 20 marks.

QUESTION 2

In 1987, Garvin argued that there were eight dimensions of quality. Identify any FOUR of these dimensions and apply them to your organisation to validate their relevance (20 marks)

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