Question: QUALITY MANAGEMENT COURSE SECTION B Answer both questions in this section. Each question carries 20 marks. Question 1 You are the newly appointed Director of

QUALITY MANAGEMENT COURSE

SECTION B

Answer both questions in this section. Each question carries 20 marks.

Question 1

You are the newly appointed Director of Quality Management in your organisation. Using any FOUR of the TQM CONCEPTS . Demonstrate how these have enhanced (or can enhance) total quality in your organisation. (20 marks)

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