To maintain an efficient service delivery system, an organization should always $\_\_\_\_\_.$

Question $9$ options:

$1)$

ensure that frontline employees cannot make decisions without the permission of their supervisors

$2)$

ensure that customers do not have to deal with the internal policies, practices, and politics

$3)$

encourage its managers and frontline employees to use "they" language when dealing with customers

$4)$

view customers from the standpoint of what company products or services they use