Question 1 (1 point) Saved A process is Easy to fix once you have it mapped properly Usually comprised of just human actions A series of steps that produce something for a customer Hard to describe Question 2 (1 point) Saved A customer is saying You always take too long to complete my requests. An appropriate CTQ might be All requests completed with no errors All requests to be completed by qualified employees All requests to be completed within 5 business days All request to be completed on an electronic form Question 3 (1 point) Saved If a process is in control it is Displaying little variation Meeting the CTQ Not meeting the CTQ Stable and predictable Question 4 (1 point) Saved In looking at the two improvement disciplines called Lean and Six Sigma Lean focuses on waste and flow Six Sigma focuses on variation A & B above None of the above Question 5 (1 point) Saved Development of CTQs frequently begins with The Measure Phase Your team members The voice of the customer Your opinion