Question: Question 1 ( 1 point ) Saved When saying ' no ' or denying someone's request for something you should start the sentence with I
Question point
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When saying no or denying someone's request for something you should start the sentence with "I regret to inform you" or "Unfortunately"
True
False
Question point
A buffer statement should accompany a purpose statement to make a complete indirect approach opening paragraph?
True
False
Question points
Order the following components of an indirect message for delivering bad news
Buffer
Purpose
Negative news delivery
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