Question $1(2\mathrm{.}5$ points$)$

You instruct the trainees to ask the client organization if they have clearly defined

procedures covering most of the jobs in the organization and lots of rules and

policies. You want to help them understand the

a$)$ degree of formalization

b$)$ degree of departmentalization

c$)$ degree of centralization

d$)$ chain of command

e$)$ span of control