Question 1

Critique this statement "An effective interviewing process starts prior to the actual interview and concludes after the interview."

Question 2

You are interviewing a candidate for the position of insurance customer service agent whose role is to:

• Provide a warm and friendly service to customers at the counter
• Take incoming query calls about products of the company

Distinguish and apply the type of interviewing method(s) most appropriate for interviewing the

candidates. Explain and justify your selection of the interviewing method(s).

Question 3

Taking a holistic view of interviewing approach is essential to ensure the success of the interviewing process, as illustrated in the figure below:

2 3 4 . Role Clarification Understand what . Build a profile and Look internally, needs to get done check against JD before looking and what's not outside getting done 8 7 6 5 . Get the right Plan best format & Select tools . Plan your people involved interview strategy, wisely recruitment including questions strategy 9 10 11 12 . Conduct Interview . Analyse & short . Conduct reference . Make a hiring list candidates checks and review decision candidates against job profile