QUESTION 1 What is one good reason for doing acceptance sampling inspection at incoming ? 1 To get operators involved in the process 2. It is inexpensive and provides some useful level of information 3. To inform management about non-performing suppliers 4 There is no good reason for process improvement QUESTION 2 What is a good reason for calculating DPMO? 1 It is a good math exercise for training 2 It provides the current defect level for the process in question 3. It is needed to calculate other process information 4 None of the above QUESTION 3 Poke-Yoke is a term used for 1 A team training exercise 2 Mistake proofing a process 3 Manufacturing improvements only 4 Gathering data about the process QUESTION 4 4 What is voice of the customer? (VOC) 1 The complaint log located in the customer service department 2 VOC is rarely used in the US 3. It is the process followed to better understand customer needs 4. It is the result of a single customer meeting QUESTION 5 4 po In the KANO model what is the exciter/delighter? 1 A reduced price 2 Improved service 3 Unexperted features 4 Free products or services