Question 1: Write a comprehensive reflection of related case study (5, Marks) And as a production and operation manager, how you will lead your company considering both quality and the cost, what you will do in case you faced with the following situation;

Situation: If you are controlling cost per unit, you will lose the quality, if you want retain the quality you may lose to have control on your cost, being as a manager or leader of the company what are your suggestions, explain in detail? (5, Marks)

note: please answer with full details and solve each section clearly.

subject: total quality management

Case Study:

As one of the first to enter the field of office automation, Sagatec Software, Inc. had built a reputation for designing high-quality and user-friendly database and accounting programs for business and industry. When they decided to enter the word-processing market, their engineers designed an effective, versatile, and powerful program that Sagatec felt sure would outperform any competitor.

To be sure that their new word-processing program was accurately documented, Sagatec asked

the senior program designer to supervise writing the instruction manual. The result was a thorough, accurate and precise description of every detail of the programs operation. When Sagatec began marketing its new word processor, cries for help flooded in from office workers who were so confused by the massive manual that they couldnt even find out how to get started. Then several business journals reviewed the program and judged it too complicated and difficult to learn.

After an impressive start, sales of the new word processing program plummeted. Sagatec eventually put out a new, clearly written training guide that led new users step by step through introductory exercises and told them how to find commands quickly. But the rewrite cost Sagatec $350,000, a years lead in the market, and its reputation for producing easy-to-use business software.