Question: Question 16 (5 points) According to the text, ______________ are the most important factor in more high-contact service encounters. Question 16 options: A. service environments

Question 16 (5 points)

According to the text, ______________ are the most important factor in more high-contact service encounters.

Question 16 options:

A. service environments
B. service personnel
C. support services
D. other customers

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