Question: Question 2 : Learned from the previous section that customer - to - customer interactions can affect their experiences. In terms of customer experience, what

Question

2

: Learned from the previous section that customer

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customer interactions can affect their experiences. In terms of customer experience, what are the advantages and disadvantages of creating the social culture and customer engagement in this case?

Question 2: Learned from the previous section that customer-to-customer interactions can

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