Question 21 (2 points) When the message has the potential to displease the reader or when the audience/reader might not be interested (might need to be persuaded) the inductive outline should be used to prepare the message. True False Question 22 (2 points) Professional business messages need to be broken up into multiple paragraphs to allow the reader to skim the material. What are some ways to ensure the message is not too bulky? a) Link ideas, keep paragraphs unified, vary sentence and paragraph length. Ob) Use one or two long paragraphs and include an Intro and a Close. c) Keep paragraphs all the same number of words, including the Introduction and Close. d) Link ideas with the Open and Close statements, keep paragraphs the same length