QUESTION 21

1. Companies Risk processes CANNOT easily predict (choose one):

   		Acceptance, outsourcing and sharing;
   		Risk management, monitoring and controlling;
   		Risk communication, transfer and mitigation;
   		Unforeseen risk areas, such as sudden, overnight political changes, such as in Venezuela;

10 points

QUESTION 22

1. Crisis management timeline model: the preparation process does NOT include the following one stage:

   		Resources management;
   		Contingency plan;
   		Risk assessment;
   		Playing hard, after working hard;

10 points

QUESTION 23

1. TQM stands for total quality management. It does NOT aim towards:

   (Choose one).

   *See your class notes and https://asq.org/quality-resources/total-quality-management

   		A management approach to long-term success;
   		Customer satisfaction;
   		Creating random, spontaneous, inconsistent efforts;
   		Improving processes, products and services;

10 points

QUESTION 24

1. The Corporate Quality / ISO Certification has a validity of five years, yet a refreshers training is mandatory between years 2 and 3, because: (Choose one. *See your class notes).

   		Many new industry developments occur within that time frame, and employees need to refresh their memory.
   		Out of town training is a great opportunity to get out of the office and relax for a few days.
   		Training providers should make more money.
   		Companies try to get more tax refund for training expenses.

10 points

QUESTION 25

1. The Deming Cycle, or PDCA Cycle, is a continuous quality improvement tool comprising of 4 repetitive steps (choose one):

   		Plan, Do, Check and Act.
   		Preparation, Development, Cost efficiency and Alignment.
   		Pay, Do, Create and Act
   		Procurement, Demand, Cost efficiency and Achievement.