Question 29 (1.5 points) Competitive priorities define the dimensions on which the firm should products or services. Evaluate the following: i) A strong customer experience strategy might include processes that shit capture customer preferences ii) Often there are trade-offs among competitive priorities; thus, the best emphasis is situational iii) A flexibility strategy may involve an ability to reconfigure processes to meet diverse types of customer needs All of the above are true All of the above are false Only 2 of the above are true Only 1 of the above is true Page