QUESTION $3$

$(20$ Marks$)$

In a large$-$scale construction project to build a new commercial office building, the project manager and the team have completed all the planned construction work according to the project scope defined in the project management plan. The next step that needs to be conducted requires an assessment of deliverables to ensure that these are aligned to customer requirements. Examine the tools and techniques that can be utilised in achieving this.

QUESTION $4$

$(20$ Marks$)$

Piet Morroy is the project manager for a construction project implemented in Gauteng, South Africa. He has provided you with a pictorial of the project deliverables.

With reference to this visual representation, advise the project manager of another similar project on the methodological approaches that can be utilised in organising the project deliverables in a comparable manner. Make use of relevant examples.

QUESTION $5$

$(20$ Marks$)$

You are a project manager tasked with leading the implementation of a new customer relationship management $($CRM$)$ system for a medium$-$sized e$-$commerce company. The company has experienced rapid growth in recent years, resulting in challenges managing customer data and interactions effectively. In light of this project critically discuss the document that you will utilise in outlining the primary objectives and deliverables of the project. Your response should provide a detailed description of the contents of the document.

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