Question: Question 3: A computer technical support center is staffed by two people, Able and Baker, who takes call and try to answer questions and solve

Question 3: A computer technical support center

Question 3: A computer technical support center is staffed by two people, Able and Baker, who takes call and try to answer questions and solve computer problems. The time between calls ranges from 1 to 4 minutes with the distribution as shown in Table 1.1. Able is more experienced and can provide service faster than Baker which means when both are idle. Able takes the call. The distribution of their service time are shown in Table 1.2 and 1.3 (2.5 Marks) Table 1.1 Inter arrival time distribution of cars Time between 1 2 3 arrival Probability 0.25 0.40 0.20 0.15 Table 1.1 Service time distribution of Able Service Time 2 3 Probability 0.30 0.28 4 5 0.25 0.17 Table 1.1 Service time distribution of Baker Service Time 3 4 Probability 0.35 0.25 5 6 0.20 0.20 Random digits for Inter arrival time are: 26, 98, 90, 26, 42,74,80,68,22, Random digits for service are: 95, 21, 51, 92, 89, 38,13,61,50,49, Simulate this system for 10 customers by finding i. Average waiting time for a customer ii. Average Inter Arrival time. iii. Average service time of Able iv. Average service time of Baker v. Average waiting time of those who wait

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