QUESTION $3$

A mid$-$sized software development company, SoftDev Inc., embarked on a project to develop a new customer relationship management $($CRM$)$ system for a major client. The project aimed to deliver a high$-$quality, user$-$friendly CRM system within a tight six$-$month timeline. Despite detailed planning, the project faced numerous quality issues, including software bugs, user interface design flaws, and inadequate user documentation. The project team struggled with maintaining quality standards while adhering to the schedule.

QUESTION $3(26$ Marks$)$

Appraise how Juran's Quality Trilogy could have been applied by SoftDev Inc. to address the quality issues encountered in their CRM project. Discuss the potential impact of each component of the trilogy on the project$$s success.