QUESTION $4[25$ MARKS$]$

Amidst the competitive retail industry in South Africa, envision a scenario where a leading grocery

store chain aims to enhance its market position through strategic expansion and improved customer

experience.

Using the balanced scorecard model as a strategic management tool, outline the fundamental aspects

of this framework and its relevance in evaluating business performance in the retail sector in South

Africa. Highlight key perspectives such as financial, customer, internal processes, and learning or

growth.

TOPIC POOR

$=0\%-24\%$

ROOM TO

DEVELOP $=25\%-$

$50\%$

PROFICIENT

$=51\%-74\%$

MASTERLY

$=75-100\%$

CRITERIA

Discussion on balanced

score card in retail

industry

No attempt made to

discuss the balanced

score card in retail

industry

Some attempt made to

discuss the balanced

score card in retail

industry $.$ Discussion is

too brief.

Good attempt made to

discuss the balanced

score card in retail

industry. Student can

expand on discussion but

does demonstrate some

understanding.

Excellent discussion on

the balanced score card

in retail industry. Student

demonstrates a clear

understanding of the BSC

and its relevance in

evaluating an

organisation.