Question (4): Answer the following question: ( 10 marks)

With reference to the Excellence Model shown below, answer the following questions:

1. What is the usage of this framework? (2 marks)
2. Explain the Six-Sigma approach. (3 marks)
3. Point out from the given framework illustration the phases related to six- sigma to achieve excellence. (5 marks)

7. Obsession with measurement Enablers Results 3. A cadre of change agents-black belts 10. Continuous reinforcement People Results People 2. Integrated with top level strategy Policy and Strategy Leadership Customer Results Performance Results Processes 6. Business process focus 1. Committed leadership 4. Customer market focus 5. Bottom line impact Partnerships and Resources Society Results Innovation and Learning 8. Continuous 9. Organizational innovation learning