Question: Question (4): Answer the following question: (10 marks) With reference to the Excellence Model shown below, answer the following questions: a. What is the usage

Question (4): Answer the following question: (10

Question (4): Answer the following question: (10 marks) With reference to the Excellence Model shown below, answer the following questions: a. What is the usage of this framework? (2 marks) b. Explain the Six-Sigma approach (3 marks) c. Point out from the given framework illustration the phases related to six- sigma to achieve excellence. (5 marks) 7. Obsession with measurement Results Enablers 3. A cadre of change agents-black belts 10. Continuous reinforcement People Results Leadership People 2. Integrated with top level strategy Policy and Strategy 4. Customer market focus Partnerships and Resources Customer Results Key Performance Results Processes 6. Business process focus 1. Committed leadership 5. Bottom line impact Society Results Innovation and Learning 8. Continuous 9. Organizational innovation learning

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