Question: Question 4 Total Quality Management (TQM) is a comprehensive system for achieving continuous improvement in customer satisfaction. It is a philosophy of total integration of

Question 4

Total Quality Management (TQM) is a comprehensive system for achieving continuous improvement in customer satisfaction. It is a philosophy of total integration of the business to achieve the required result. Discuss one Total Quality Management (TQM) tool and critically assess how you could apply it to your organisation. ( 20 marks)

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