Question: QUESTION 4 What is the first step in adding a social CRM strategy in your marketing mix? O Find a social CRM tool. Hire

QUESTION 4 What is the first step in adding a social CRM

QUESTION 4 What is the first step in adding a social CRM strategy in your marketing mix? O Find a social CRM tool. Hire an expert in social CRM. Identify the organizational problem you want to solve. O Get leadership buy-in.

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