Question 41

What process takes place between a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback?

		data interchange process
		encode/decode process
		communication process
		networking process

Question 42

______ listening is the process of not just hearing what was said, but also remembering the message, which requires concentration.

Introspective

Analytical

Retentive

Critical

Question 43

Useful information should be timely, relevant, and ______.

supported by evidence

appropriate

important

understandable

If you are delivering a message and the receivers have a puzzled look, you can surmise that they ______.

are not listening

do not understand

are upset

dislike you

Question 45

Millennials tend to want ______ at work, but they also tend to display far less of it than those of older generations.

		trustworthiness
		empathy
		leadership
		communication