Question 6 (4 points)

When change is dramatic, reaction can occur within workgroups and individual employees. This reaction has five stages which are related to how individuals cope with grief. The five stages are:

Question 6 options:

	Ending, old way ends, neutral zone, new beginnings, and new way is accepted
	Awareness, desire, knowledge, ability, and reinforcement
	Denial, anger, bargaining, depression and acceptance
	Personal mastery, mental models, building shared visions, team learning, and organizational learning

Question 7 (4 points)

Department heads and department directors comprise which level of management?

Question 7 options:

	Top level
	Middle level
	Lower level
	First level

Question 8 (4 points)

Benchmarking falls under what managerial function?

Question 8 options:

	Planning
	Organizing
	Leading
	Controlling

Question 9 (4 points)

How does the presence of procedures, rules, and guidelines affect a manager's span of control?

Question 9 options:

	Allows for a smaller span of control
	Allows for a larger span of control
	Does not affect the span of control
	Allows the span of control to stay the same

Question 10 (4 points)

This tool is one that professional managers use to hold employees accountable for their actions and values-based decision-making.

Question 10 options:

	Budget
	Organizational chart
	SWOT analysis
	Code of ethics