QUESTION 6

1. What specifics do you need to fill your letter?

   		The names of any other individuals relevant to the correspondence.
   		Details about what action, if any, you want your audience to take.
   		Carefully worded, warm, personal remarks, especially if you have had repeated contact with the same person, and especially if you are asking for a favor.
   		All of the above

1 points

QUESTION 7

1. Which one is an element of a business letter?

   		Return Address
   		Salutation
   		Signature
   		All of the above

1 points

QUESTION 8

1. Is the following statement true or false:

   The parts of the letter should form a complete message.

   True

   False

1 points

QUESTION 9

1. Is the following statement true or false:

   Use a subject line to inform the reader quickly of the documents content.

   True

   False

1 points

QUESTION 10

1. Is the following statement true or false:

   Each paragraph of the letter should focus on more than one idea.

   True

   False