Question: Question 7 2 pts A hotel manager is studying other hotels to see how they achieve and maintain service quality. The manager has spent some

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7

2

pts

A hotel manager is studying other hotels to see how they achieve and maintain service quality. The manager has spent some time paying attention to the actions, interactions, and appearance of front desk clerks, housekeepers, spa attendants, and restaurant staff. With which element of the services marketing mix is the hotel manager concerned?

Question 7 2 pts A hotel manager is studying other hotels

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