QUESTION $7$

Identify a true statement about channel selection.

a$.$ An electronic communication tool is appropriate for communicating bad$-$news messages in sensitive situations.

b$.$ If a message is straightforward and informative, a technological communication channel is mappropriate

c$.$ Before choosing a communication channel, it should be determined whether a permanent record of a message is needed or if a temporary form would st

d$.$ Personal interaction cannot replace written communication, printed or online which is essential in today's team$-$based work environments.