Question 9 (1 point) Listen PROBLEM ANALYSIS: Looking at the DEP's current customer service performance, is it true to conclude that DEP is achieving the Customer Service Goals demanded by GARD/Mr Binish? True False Question 10 (1 point) Listen PROBLEM IDENTIFICATION: This case is about how firms must keep up with changes in customers service expectations in order to maintain their existing customers. True/False True False Question 11 (1 point) Listen PROBLEM ANALYSIS: Looking at the performance cycle information in Table 1. how will a shift to major suppliers affect the currant maximum cycle time of 25 days? O It will decrease o It will remain the same O It will increase Question 9 (1 point) Listen PROBLEM ANALYSIS: Looking at the DEP's current customer service performance, is it true to conclude that DEP is achieving the Customer Service Goals demanded by GARD/Mr Binish? True False Question 10 (1 point) Listen PROBLEM IDENTIFICATION: This case is about how firms must keep up with changes in customers service expectations in order to maintain their existing customers. True/False True False Question 11 (1 point) Listen PROBLEM ANALYSIS: Looking at the performance cycle information in Table 1. how will a shift to major suppliers affect the currant maximum cycle time of 25 days? O It will decrease o It will remain the same O It will increase