Question content area top

Part $1$

Consider the following key performance$$ indicators, and classify each according to the balanced scorecard perspective it addresses. Choose from financial$$ perspective, customer$$ perspective, internal business$$ perspective, or learning and growth perspective.

Question content area bottom

Part $1$

Key Performance Indicator

Perspective

a$.$

Number of employee suggestions implemented

Learning and growth

Part $2$

b$.$

Revenue growth

Financial

Part $3$

c$.$

Number of on$-$time deliveries

Customer

Part $4$

d$.$

Percentage of sales force with access to real$-$time inventory levels

Learning and growth

Part $5$

e$.$

Customer satisfaction ratings

Customer

Part $6$

f$.$

Number of defects found during manufacturing

$$