Question: Consider the following key performance indicators, and classify each according to the balanced Scorecard perspective it addresses. Choose from financial perspective, customer perspective, internal business

 Consider the following key performance indicators, and classify each according to

Consider the following key performance indicators, and classify each according to the balanced Scorecard perspective it addresses. Choose from financial perspective, customer perspective, internal business perspective, or learning and growth perspective. Key Performance Indicator a. Number of employee suggestions implemented b. Revenue growth Number of on-time deliveries Perspective Learning and growth Financial d. Percentage of sales force with access to real-time inventory levels e. Customer satisfaction ratings Customer f. Internal business Number of defects found during manufacturing Number of warranty claims g h. Return on investment j. Learning and growth i. Variable cost per unit Percentage of market share k. Number of hours of employee training I. Number of new products developed m. Yield rate (number of units produced per hour) n. Average repair time 0. Employee satisfaction Learning and growth p. Number of repeat customers Customer

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