Question: QUESTION ONE [ 4 5 ] Case Study: Implementing Total Quality Management ( TQM ) at ABC Manufacturing Company Background: ABC Manufacturing Company, a leading

QUESTION ONE

[45]

Case Study: Implementing Total Quality Management

(

TQM

)

at ABC Manufacturing Company

Background:

ABC Manufacturing Company, a leading producer of electronic components, faced challenges with product defects, customer compiaints, and declining market share. To address these issues and enhance competitiveness, the company decided to implement TQM principles.

Your required to:

Critically describe how ABC Manufacturer can integrate eight key quality eiements to drive organisational excellence and sustainability.

QUESTION ONE [45] Case Study: Implementing Total Quality Management (TQM) at

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