Question text

Michelle and Tracy are sales representatives for ABC Flooring. Michelle is on maternity leave and Tracy has been assigned to take her business calls while she is out. On the first day, one of Michelle's customers calls the office and asks a secretary for a price on some high end tile. The secretary, Flo wrote down the wrong customer phone number and she only took the customer's first name, John. What is the problem?

Select one:

a. Michelle is going to miss out on a big sale.

b. The company is going to miss out on a big sale.

c. Michelle may lose a customer.

d. Tracy needs to call the customer back.

e. A and B

Question text

Michelle and Tracy are sales representatives for ABC Flooring. Michelle is on maternity leave and Tracy has been assigned to take her business calls while she is out. On the first day, one of Michelle's customers calls the office and asks a secretary for a price on some high end tile. The secretary, Flo wrote down the wrong customer phone number and she only took the customer's first name, John. Who does the problem involve?

Select one:

a. Michelle, John, and Tracy

b. Michelle and Tracy

c. Tracy, Flo and John

d. Tracy, John, Michelle, and Flo

Question text

Nicky is the assistant to the HR manager. His best friend Jack is applying for a job with the company and Nicky agreed to be a reference for him. Jack asks for advice on preparing for the interview. Nicky has access to the interview questions that will be asked of all applicants. It would be great for his best friend to work at the same company. Nicky stops to think, what would be the consequences of his decision to share the questions? Choose all that apply.

Select one or more:

a. Nicky could lose his job.

b. If hired, Jack could lose his jobs.

c. Jack could get hired on and not be a good fit for the job.

d. Jack could get hired on and not be as capable of performing tasks as he implied in his interview.