Question

The IT team at Game Technology prepared DFDs for the new system. As system analyst you will help the team develop a set of object models. The system model will include use cases that represent various business processes. The customer and sales rep entities will be actors, with these methods:

Entity	Methods
Customer	Request product information Place order Respond to Web promotion Sign up on game blog
Sales Rep	Initiate sales call to customer Respond to customer inquiry Follow up after prior order Follow up after prior information request

You also learned that customer categories are based on specific conditions, as shown:

Category	Conditions
Potential	Has not placed an order in the last 24 months, but has responded to a Web promotion or requested product information or signed up on our game blog
Active	Has placed at least one order in the last 24 months
Preferred	Has placed at least three orders in the last 24 months
Former	An Active or Preferred customer with no orders in the last 24 months

Requirements:

Below are the major requirements of your assignment:

1. Draw a use case diagram that includes the entities and the use cases.
2. Select at least 2 of the use cases and provide the following:
   1. Create a class diagram
   2. Provide a use case description table
3. Draw a state transition diagram that shows the customer categories and the conditions for each category.