Read case study 6 Process management and improvement at the heart of Fujitsu UK and Ireland BMS pp. 481-491 from textbook Total Quality Management and Operational Excellence Q1. Evaluate the business management system (BMS) approach adopted by Fujitsu UK and Ireland, in relation to the size and complexity of the business; how may this need to be adapted to provide a suitable approach for an organization in the public sector? Q2. Discuss the links between the process frameworks developed in Fujitsu and the BMS deployment. 14:32 E . Open App COMPANY BACKGROUND Fujitsu is a leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. The company uses its experience and the power of ICT to shape the future of society with Fujitsu's customers. For AA online.vitalsource.com 14:33 = lil Open App provide the means by which contracts for customer business are assessed, proposed, delivered and managed. These customer- facing processes, together with the internal management processes, constitute the Business Management System. Several of the processes shown comprise a number of constituent processes where the level of detailed content requires it. Figure C6.6 The customer solution lifecycle model Eigure C6.7 shows the BMS Processes. Working with accountable owners to amend/improve processes across the whole region and to embed lessons learnt increases engagement with operational teams, professional communities and RLT (Regional Leadership Team). AA online.vitalsource.com 14:33 E Open App THE BUSINESS MANAGEMENT SYSTEM BLUEPRINT At the core of the BMS are mandatory Master Policies and Key Business Processes that are owned by members of the senior leadership team. These, along with related sub-policies, local processes and procedures, are structured in logical, functional and operational views, making relevant processes easy to find and therefore apply (Figure C6.1). Figure C6.1 Embedding compliance - policies, processes and procedures AA online.vitalsource.com