Read each scenario, and then answer the corresponding question. You need to compose a message to your department explaining that your company is being acquired by a larger company, and you know this news will not be received well by a number of employees. You begin the message with the facts. Then you present an explanation of the situation by focusing on the benefits to the employees. What techniques should you use to cushion the bad news? Check all that apply. Organize the bad news using bullet points. Position the bad news strategically between other sentences. Position bad news at the end of the paragraph. Accentuate the positive. Your pharmaceutical company delivered the wrong shipment of medication to a chain of pharmacies. You need to write to the pharmacies to acknowledge the mistake. What tips should you remember when writing the letter? Check all that apply. Make misleading promises. Avoid responsibility. Explain how you will rectify the situation. Apologize with sincerity