Read the case below and fill out the table in the worksheet.

Where Do We Begin? Selecting an Intervention at the Springfield County Office of Economic Development

The Springfield County Office of Economic Development (OED) is responsible for attracting businesses to Springfield County and establishing a friendly climate for new and existing business owners. The management team consists of 12 managers who supervise regional departments in offices located throughout the county. The management team reports to Maria, the division director.

Gilbert, organization development consultants from the countys human resources division, has been asked by Maria to work on a team development intervention. Maria had some concerns about the performance of her management team, and she wanted his help in developing an OD intervention to address her concerns. She noticed the following:

Team meetings had becoming awkward, with only a few members speaking. Some team members did not participate at all.

Team members on multiple occasions had made commitments that they did not keep. When confronted about this behavior, team members became resistant and dogmatic. Maria used the words, passive-aggressive, to describe the team.

Maria had one-on-one meetings weekly with each of her managers and these meetings were very pleasant, even enjoyable.

After the initial meeting, Gilbert proposed conducting hour-long individual interviews with each member of the management team. The following are key quotes from the interviews:

We had some shouting matches in the past. Now we just avoid it.

The larger the whole group, the more dysfunctional it becomes. If we bring everyone together we get passive agreement people say one thing but then go off and do their own thing.

When theres conflict, sometimes people shut down because of the disagreement.

I think trust is an issue. I feel that I can trust Departments A and B but I take everything Department C says with a grain of salt.

I think there are two or three people I could never trust in other teams. I think they would stab me in the back without a second thought.

We dont generally need to coordinate our work very often. My team has our own region and that is it. But, when the opportunity arises, sure, we collaborate.

When we need to get people together, I only want to work with people in our department.

Read the case and provide your responses to the five questions below.

Question 1. What are the issues in the organization?

Question 2. What HRD interventions can Gilbert consider to provide at the individual level? What outcomes are expected after the interventions are implemented?

Question 3. What HRD interventions can Gilbert propose to address the issues at the team level? What outcomes are expected after the interventions are implemented?

Question 4. What HRD interventions can Gilbert suggest to make improvement in work process? What outcomes are expected after the interventions are implemented?

Question 5. What HRD interventions can Gilbert recommend to employ at the organization level? What outcomes are expected after the interventions are implemented?