Read the case study below and answer the questions that follow. Principles of systems thinking Tshepo and Thandi have to work closely together in the marketing department. Tshepo does personal selling and maintains the current customers of the organisation. Thandi is the one who orders the supplies and deliveries that were organised by Tshepo. The problem was that Tshepo's office was on the first floor and Thandi's office was on the ground floor. Every time that she had an urgent problem with a supplier or a delivery she had to walk up to Tshepo's office to explain the problem to him and ask him to phone the customer. To try and phone him was impossible because he was forever on the phone with clients. To send an email would take too long and customers would become unhappy if it takes too long to resolve their issues. The marketing manager suggested that they share Thandi's office on the ground floor which was big enough to accommodate them both. Before they could discuss the workability of the suggestion, the move was organised by the marketing manager and Tshepo's office was allocated to someone else who was a close friend of the marketing manager and for whom a job was created in the organisation. Initially, the plan worked, but it was not long before the problems started. Thandi's side of the office was as neat as a pin while Tshepo's side was the total opposite. Documents and files took over the floor area, dirty coffee mugs were left on the desk and Tshepo was talking loudly over the phone the whole day long. Thandi felt that she couldn't concentrate on her work anymore. Talking to Tshepo to ask him to talk less