Question: Read the information below and answer the following question: Conflict occurs when workplace participants realise that they have clashing interests ( ErasmusKritzinger and Swart, 2005).


Read the information below and answer the following question: Conflict occurs when workplace participants realise that they have clashing interests ( ErasmusKritzinger and Swart, 2005). The existence of conflict has two main implications for an organisation. It can be beneficial, in that its presence shows that a healthy interchange of ideas exists in the organisation. On the other hand, conflict can be counterproductive if it harms employees' satisfaction levels, impairs productivity, or increase absenteeism, turnover, or work-related stress. Consequently, even though conflict can be regarded as a natural part of organisational life, it needs to be carefully managed, as it can threaten the productivity and survival of the organisation. Source: Civin, A., Huxtable, B., Anderson, W., Hopkins, B., Ramhurry, C., Shelton, S. 2020. Professional skills. Cape Town. Edge Learning Media (Pty) Ltd. Required: - With an emphasis on the marketing department and working environment, write a professionally written research essay to show that you understand the strategies and techniques that are essential for effective conflict resolution in the workplace. - Use the theoretical and empirical literature to analyse the effects of leadership, power dynamics, organisational culture, and conflict resolution in the workplace in order to further support and enrich your essay. Compulsory sources to peruse via Google Scholar: - Dr. Seema Bhakuni. Conflict management: Reason, reaction, resolve, reconcile, and revive. Asian J Manage Commerce 2022;3(1):118-124. - Adu, Isaac Nyarko, et al. "The role of conflict management in improving relationships at work: The moderating effect of communication." Journal of Emerging Trends in Economics and Management Sciences (JETEMS) 6.6 (2015): 367-376. Prescribed Courseware: - Civin, A., Huxtable, B., Anderson, W., Hopkins, B., Ramhurry, C. \& Shelton, S. 2020. Professional skills. Cape Town. Edge Learning Media (Pty) Ltd
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