Read the opening case and answer the question in short at the end of the case in about 5-6 sentences for each question.

OPENING CASE Rockwell Collins is a manufacturer of electronic con company did not attend that training, citing work trols and communications devices. In 2001, it was demands in a majority of the cases as the reason spun off from Rockwell International to become a for canceling. In an effort to provide more training publicly traded company. The company is headquar- to a greater number of employees, the Learning tered in Cedar Rapids, lowa, and employs over and Development group at Rockwell Collins consid- 20,000 employees worldwide. Approximately 7,000 ered making increased use of outside training ven- of these employees work in Cedar Rapids, with dors, as well as changing the types of methods used other large operations in California, Florida, Texas, to deliver training. and Mexico. Rockwell Collins also has subsidiaries in Europe, Asia, South America, and Africa, as well Questions: If you were manager of learning and devel- as service locations around the world. opment at Rockwell Collins, where would you start in Rockwell Collins has long maintained a strong your efforts to improve the availability and effective commitment to employee training and development. ness of company-sponsored training efforts? What sug- However, until 1998, all Rockwell Collins training gestions would you have concerning how training is was being conducted via classroom instruction designed and provided? Furthermore, what sugges- Twelve in-house trainers provided much of this train- tions do you have concerning who should provide the ing. One difficulty was that most of the employees training li.e., in-house trainers versus outside vendors)? who worked outside of Cedar Rapids had very lim. Finally, how would you seek to "sell" your recommen ited access to training. In that same year, 28 percent dations to top management? of those who signed up for training within the