READTHE CASE STUDYAND ANSWERTHEQUESTIONSTHATFOLLOW:

Case Study: Project Management in Software Development at TechSolutions Inc.Background

You are a project manager working for a software development company called TechSolutions Inc.Thecompanyspecializesindevelopingcustomsoftwaresolutionsforclientsinvariousindustries.Yourteam has been assigned a project to develop a new customer relationship management (CRM)software for a medium-sized business. As a Project Manager at TechSolutions Inc. demonstratedexceptional leadership and project management skills during our recent collaboration on the CRMenhancementproject.

As the Project Manager for the development of customized Customer Relationship Management(CRM) software, exhibited a keen understanding of the business needs and translated them into acomprehensive project plan. The project need to execute seamlessly under guidance, delivering auser-friendlyCRMsolutionthatsignificantlyimprovedto customerinteractionsandsalesprocesses.

ProjectDetails

The project has a timeline of six months, and the budget is fixed. The client, a leading manufacturingcompany,hasoutlinedspecificrequirementsforthedevelopmentofaCustomerRelationshipManagement(CRM) software. Theprimary functionalities include:

ContactManagement:

• Centralizeddatabaseforefficientmanagementofcustomercontacts.
• Capabilitytoadd,edit,anddeletecontactinformation.
• Categorizationofcontactsbasedonindustry,location,andaccounttype.

LeadTracking:

• Systematictrackingofsalesleadsfrominitiationtoconversion.
• Integrationwithmarketingchannelsforleadcapture.
• Customizableleadscoringtoprioritizehigh-potentialleads.

TeamComposition

Your project team consists of developers, testers, a business analyst, and a UI/UX designer. The teammembers are located in different geographical locations, and some of them work remotely. TeamleaderleadsthedevelopmentteamincodingtheCRMsoftware,collaborateswiththeUI/UXdesignertoimplementdesignelements.ensuresthecodingstandards,bestpractices,andsystemarchitecturearefollowed, coordinateswith thedatabaseadministrator forseamlessintegration.

ThesuccessoftheCRMEnhancementProjectreliesontheeffectivecollaborationandsynergyamongthediverseteammembers,despitetheirgeographicaldispersion.Regularcommunication,transparent documentation, and efficient use of collaboration tools will be essential to ensure theproject'ssuccess.

Questions

QUESTIONS 1: 25 MARKS in-text referencing should be included 1.1. As a project manager what are the key steps you would take during the initiation phase of this project? [15]

1.2. How would you ensure that the project's objectives align with the client's expectations? [10] QUESTIONS 2: 25 MARKS

2.1.Describe strategies for effective collaboration among team members who are geographically dispersed. [15]

2.2. Describe how a project manager would ensures clear communication and understanding among team members with diverse roles, such as developers, testers, and business analysts? [10]

QUESTIONS 3: 25 MARKS 3.1. Identify potential risks associated with developing the CRM software. [10]

3.2. Develop a risk management plan outlining strategies to mitigate the identified risks. [15]

QUESTIONS 4: 15 MARKS 4.1. Describe your approach as a project manager how to ensuring the quality of the CRM software. [10]

4.2. Discuss how would a project manager handle defects and bugs discovered during the testing phase? [5]