Reflection Instructions: Answer each question in paragraph form. Support your responses with relevant information from the assigned chapter and your lived experiences. Information should be cited in-text and should include the author and page number. 1. Describe two benefits of conflict mediation. 2. What experience, training, and/or abilities do you possess that would make you a good mediator? Where are you weak? 3. What three things could you do to become more prepared to mediate? 4. How might you use techniques such as fractionation, framing, reframing, and common ground for solving problems that don't involve interpersonal conflicts?

Application Activity Instructions: My mother allows my 13-year-old sister, Leanne, to publish a blog. She did not know what Leanne was writing about online until she started receiving long distance telephone calls from older men asking for her by name. Both my mother and sister complain to me about the other. My mother tells me that she would like to start reading Leanne's blog daily and would like to delete any content that she finds inappropriate. Leanne tells me that her blog is like a diary, and she doesn't want our mother to read it. Both are really upset with each other. Objective 1: Define mediation and explain whether you think a third party should intervene as a mediator, and why. Objective 2: Describe the role of mediator for whomever intervenes as a third party. Objective 3: List and briefly describe the steps the third party should go through for this hypothetical mediation.