Refused Request #1 Relevant Concepts: Direct-request messages, sentence structure, cluttering phrases, sentence errors This request email is a refusal to accept a "free" hotel stay as compensation for an unpleasant hotel experience. It would be helpful if the writer specifically detailed his issues and not make generalizations which may be unclear A persuasive case needs to be made to successfully obtain a refund To Nathan Kong Besthotel.com From David Harthorn@gmail.com Subject No way! - No free hotel needed Dear Mr. Kong On March 4 2017 I stayed at one of your Best Hotels in Orlando, Fl. My day had been stressful and I was grateful to find a vacancy at your hotel However, the room itself was awful and I have some complaints regarding my stay and service When I arrived at the hotel my room was not ready. It was 6 pm at night And the room did not have towels or any soap went to the front desk and they were completely unhelpful snobby and took forever to get my room right Your website said there was room service and housekeeping as there usually is for standard hotels, but they never came by or anything. It was just one big hassle after another I am hopeful you will compensate me for the poor service and time l experienced at your hotel. More of the same is not what I want. Just refund my money, Thanks! David Harthoch Instructions: Within the body of the email below, highlight the sentences that containers. (Cick once to highlight and click again to remove highlight) To Nathan KongBesthotel.com From David Harthorn@gmail.com Subject NO wayl - No free hotel needed Dear Mr. Kong On March 4 2017 I stayed at one of your Best Hotels in Orlando, FL My day had been stressful and I was grateful to find a vacancy at your hotel However, the room itself was awful and I have some complaints regarding my stay and service When I arrived at the hotel my room was not ready it was 6 pm at rught And the room did not have towels or any soap I went to the front desk and they were completely unhelpful snobby and took forever to get my room night Your website said there was room service and housekeeping, as there usually is for standard hotels, but they never came by or anything It was just one big hassle after another I am hopetul you will compensate me for the poor service and time I experienced at your hotel More of the same is not what I want Just refund my money Thanks! David Harthom