Review Key Points for each section. provide a written response for the question. Responses should be approximately 300 words and have at least three citations. Discussion questions add and why that is important / significant to me.

Individual Differences at Work Key Points:

Major individual variables that influence work behavior include diversity, abilitie4s and skills, attitudes, personality, and emotions. These combine with various organizational variables (resources, leadership, rewards, job design, and structure) to shape productive, nonproductive, and counterproductive work behaviors.

The U.S. workforce is growing more diverse. Organizations that manage diversity and create a culture of inclusion are likely to experience enhanced decision quality, better connection with customers, and more creativity and innovation.

An attitude is a learned predisposition to respond favorably or unfavorably to people, objects, and situations with which it is related. An attitude consists of a cognitive component (beliefs), and affect component (feelings), and a behavioral component, which consists of the individuals behavioral intentions.

Although the job satisfaction job performance relationship is a complex one that is not fully understood, it seems clear that these two variables are related under certain conditions. One current view is that the rewards one receives as a consequence of good performance, and the degree to which these rewards are perceived as reasonable, affect both the extent to which satisfaction results from performance and the extent to which performance is affected by satisfaction.

Personality exerts a strong influence on human behavior in organizations. Human personality can be described by the Big Five personality factors: extroversion, emotional stability, agreeableness, conscientiousness, and openness to experience.

Emotions or moods pervade every aspect of organizational life. Emotional labor is the effort required to manage your emotions at work to keep them under control. Managing emotions can be stressful and may contribute to burnout. Emotional intelligence (EI) refers to the ability to manage ones own and others emotions to achieve organizational goals. One popular conceptualization of EI includes self-awareness, social awareness, self-management, and relationship management.

a. What are some of the best ways to acquire tacit knowledge? How can mentoring help?