Question: Scenario 3 : Customer Complaint Response Objective: Respond to a customer who has sent a complaint about a defective product they received. Instructions: Use a

Scenario

3

: Customer Complaint Response

Objective: Respond to a customer who has sent a complaint about a defective product they received.

Instructions:

Use a concise subject line that clearly describes the content of the email.

Begin with a polite greeting and acknowledge the receipt of the customer's complaint.

Express empathy and understanding of the customer's frustration.

Provide a clear explanation of how the issue will be resolved, including any steps you will take or compensation you might offer. Conclude with an assurance of quality service in the future and an invitation for further inquiries.

Scenario 3: Customer Complaint Response Objective: Respond to a customer who

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