SECTION A: CASE STUDY (COMPULSORY), ANSWER ALL QUESTIONS [20 MARKS] QUESTION 1 MHG Pharmaceuticals Case 0405 385 MHG Pharmaceuticals have used teams at all levels of the organisation since its formation. Some teams were permanent while others were not. For the first 10 years most teams were effective because of high levels of team cohesion and trust building. However, from the 11th year onwards, members. They blatantly neglected the principles of group norms, empathy and sensing of things began to deteriorate. Members did not show sensitivity while communicating with team members' emotions. Teams failed to meet their targets and deadlines were flouted. This led to a downturn in both individual, team and organisational productivity and performance. As someone who has joined the company and have studied organisational behaviour, you are concerned about the low team spirit in MHG Pharmaceuticals. Required I. From the case, discuss team cohesion and building trust. [4 MARKS] II. (a) What are norms? (b) How are norms reinforced in organisations? [7 MARKS] III. Identify and explain team design elements of successful teams. [9 MARKS]