SECTION A: CASE STUDY Read the case study and answer the questions that follows. You are to write a minimum of of a page for each question. You can write more if necessary. ANZ, ONE OF AUSTRALIAS LARGEST BANKS, HAS COMPLETELY REDESIGNED THE organizational structure of its Australian business to allow it to react quickly to threats from technology based competitors. To improve responsiveness to customers and enhance innovation, it has reduced levels of middle management and implemented a flat organizational structure built around 150 self-managed teams working in 18 areas (or tribes) as autonomous business units. These tribes focus on the development of specific products and services in response to customer demands. Previously, ANZ adopted a functional structure, where it was grouped into distinct business departments such as sales, risk, legal and technology. The new structure has resulted in the removal of multiple layers of middle management and allows small, collaborative, self-directed teams to focus on developing team innovative solutions for customers. Marketing specialists, product specialists, designers, IT specialists and data analysts who previously work alongside one another. The movement to team-based organizational structures is a growing trend among largest financial services companies such as ING and ABN AMBRO.

Questions: 1) ANZ Australia previously used a functional structure. Explain what a functional structure is, and identify 3 of its key features? 2) Identify and explain 3 advantages of a functional structure. 3) Do you think a bureaucratic structure can work effectively for ANZ? Provide 3 points to support your argument. 4) Based on the case study explain why ANZ Australia redesigned its organizational structure? 5) Explain a team-based structure, and provide at least 3 advantages.

6) ANZ is located globally in Australia, New Zealand, Asia, the Pacific, Europe, North America and the Middle East. What structure would you recommend for multinational organizations such as ANZ. Support your answer with 3 reasons.