SECTION A- MULTIPLE CHOICE QUESTIONS [10 MARKS] Answer ALL Questions. Each question carries ONE (1) mark

1. The employee fails to meet the performance standards for an accountable task, what type of HRD programme would be more appropriate for such an employee?

A. Coaching B. Training C. Mentoring D. Counseling

2. Delivering training is performed at _____________ phase of the HRD process model. A. Need Assessment B. Design and development C. Implementation D. Evaluation

3. Which of the following best explains the use of an unstructured questionnaire for data collection? A. When we ask for information on a specific phenomenon and its importance. B. When we ask employees what they know or do when it is difficult to analyze and summarize information C. When we determine the environment and context in which performance or activity takes place. D. When we request information in the open-ended format.

4. ______________ data collection methods for assessment uses a single sheet skill profile that serves as both a curriculum plan and an evaluation instrument for occupational training programmes done by experts. A. Background research B. Observations C. Delphi technique D. Questionnaires

5. _______________ methods of data collection for assessment provides nonverbal feedback. A. Observation B. Face to face interview C. Telephone interview D. None of the above

6. What are the various levels at which HRD related need assessment is undertaken? A. Organisation, skill, person B. Organisation, knowledge, individual C. Organisation, task, group D. Organisation, task, person

7. What is the major concern of HRD professionals at the person-level analysis of training need assessment? A. Identify resources for training B. Identify knowledge, skills, and other characteristics C. Managing and supporting training D. Identifying people for training.

8. ______________ is not required to be identified at organisational level analysis. A. Environmental constraints B. Organisational goals C. Performance standards D. Organisational resources

9. Efficiency indexes are used for _____________________. A. Organisational information B. Organisational analysis C. Organisational assessment D. None of the above

10. Job descriptions are used for ______________ in training need assessment. A. Organisational analysis B. Organisational information C. Person analysis D. Task analysis